To know when you will receive your order, it is important to identify the source and delivery location of the item. Below shows the average time needed for an order to reach you after the we or the logistic service providers have shipped out the order under normal conditions:
Suke Mall promise to provide a SLA (Service Level Agreement) within 7 working days to deliver your parcel.
| From Origin | To Destination |
|---|---|
| West Malaysia | 1 – 7 Working Days |
| East Malaysia | 1 – 7 Working Days |
Here is the details of shipping rates:
Please be informed that Free Shipping is applicable for Tefal Corporate Sales 2021 only. (For West & East Malaysia)
The Shipping rates calculation table as stated below are only applicable for other stores on www.sukemall.com.
| Origin | Weight | Fee |
|---|---|---|
| West Malaysia | First 1kg | RM 5 |
| Subsequent 1kg | RM 1 | |
| East Malaysia | First 1kg | RM 15 |
| Subsequent 1kg | RM 10 |
If your item could not be delivered the first time because there was no one to receive it at your delivery address, an arrangement will be made between logistics service provider and recipient, a second delivery attempt will be done the next day (Weekends excluded) or following date that both parties agree.
When your package status is at or past "Shipped", this is means that logistics provider has picked up your parcel and the package is on its way to be delivered to the shipping address. We will however monitor the delivery with the courier to ensure the package is delivered within an average 2 – 7 days. However, delays are unfortunately possible due to e.g. bad weather incidents or customs delay.
Home > User Center > My Order (Order List)
You can view your order status changing from Ready to Ship to Shipped status once your parcel is picked up by logistics service provider, it is considered to have been shipped out.
If you have received your parcel, you are advised to log in to Suke Mall & click [Order Received] from My Order, then your order status will become Received and it is considered as [Completed status]. The order status will also automatically switch to Received status and it is considered as Completed if you have not clicked [Order Received] after 14 days.
There will be delays in the status update especially for unforeseen event due to e.g. weather incidents or customers delay. However, rest assured as we are making every effort to move the packed items and deliver within promised date. If status is stuck for more than 3 – 5 days, please reach out to our logistics service providers (hereby refer to J&T Express) or Suke Mall Support Team.
J&T Contact Details :
1300-80-9000 / 03-92129660
Or you can contact us by tapping on [Contact Us] at the bottom of page
012-6498830 (WhatsApp only)
